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Operations & Maintenance
IT Operations and Maintenance (O&M) is the path to a viable, efficient, and stable IT infrastructure for any organization. It is a vital process to keep an IT infrastructure up and running by regularly monitoring, upgrading, and maintaining networks, servers, applications, databases, systems, and more.
Zartek offers wide-ranging O&M services to support organizations in keeping their systems and IT infrastructures efficient and effective. We leverage industry best practices, cutting-edge technology, and a team of certified and experienced IT specialists to ensure seamless integration between systems and processes for continuous operations. The objective of our O&M services is to reduce the long-term effort of maintenance, drive towards zero defects, and allow IT infrastructures and systems to be more flexible, responsive, robust, and cost-effective for enterprises.
Zartek’s proven O&M solutions include –
- System Administration – We use a structured approach for system administrations to support enterprises’ IT objectives, leading to a positive impact on performance, efficiency, and growth. Leveraging our expert knowledge, we identify opportunities for improvements in system efficiency and reliability.
- Help Desk & Incident Management – Zartek offers a 24/7 help desk (tier 1, 2, 3, & 4) and incident management support to resolve users’ technical requests/inquiries/issues to ensure fault isolation and problem resolution while minimizing operational disruptions enhancing user experience.
- Software & Hardware Support – We offer upgrades and maintenance support for software and hardware components to conform to established infrastructure standards to ensure minimal downtime and the best performance of components.
- Network Support – We support large and small enterprise networks with monitoring, optimization, maintenance, and upgrade activities to ensure a high degree of availability, operational efficiency, reliability, and security.
- Backup and Recovery Management – Our backup and recovery management support offer you much-needed reliability and safety during planned or unplanned downtime and outages and guarantees the uninterrupted continuity of IT infrastructure.
- Database Management – Zartek supports organizations in making the best use of their data with a proactive database management strategy that harnesses the power of the latest database tools and maximizes operational agility and effectiveness.
Zartek is ready to support you in transforming, maintaining, and enhancing your IT infrastructure to achieve greater efficiency, exceptional performance, and reduced costs.